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Shweta Dua

Current

:

UK India Business Council for University of Bristol

Past Domain Experience

:

Higher Education, Merchant Services, Insurance, Middle East and International project

Location

:

DELHI WEST

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Summary

Shweta is an experienced corporate expert with a background of working with UK operations with brands like American Express, EXL, IDP, Info Edge. She has developed and implemented Stategic plans to make sure transitioning of projects is smooth which is always an integral part of global corporation strategy. As Recruitment Adviser (India Subcontinent) for the University of Bristol, UK, Shweta manages portfolio comprising of developing positive relationships with key stakeholders in India, enhancing student experience and success initiatives, agent representation, providing advice and guidance on the business practices, protocols, principles, ethics in the emerging markets and implementing university's plan in enhancement and growth of international and institutional engagements. She is a professional with Master's in Operations and International Business management from IMT Ghaziabad and Certified Soft Skills trainer from Image Consultant Business Institute, ICBI (NABET and SQA certified).

Qualification

  • PGDM in Operations and International Business - Operations and International business
  • IMT Ghaziabad - From Apr-2013 to Sep-2015
  • Post graduate diploma in operations and international business
  • Bachelor of commerce - Commerce
  • University of Delhi - From May-2008 to May-2011
  • Bachelor's of Commerce
  • Certificate level in French - French language
  • Hansraj, University of Delhi - From Apr-2012 to May-2013
  • Certificate level in French

Work Experience

  • Counsellor - Higher Education
  • IDP India Pvt. Ltd
  • From Jun-2018 to Sep-2019 - Delhi
  • To provide professional and quality counselling service that exceeds customer and client expectations to achieve student invoice target by intake and assigned destination Support execution of the destination wise activity calendars to deliver pipeline leads and conversion targets by intake. • Build strong client support through 100% compliance of application processes. • Be a productive and effective member of office team and support OM through exhibiting a collaborative operating style thereby building team spirit. • Liaising with the universities to get offer letter for their applied course. • Organizing education events with universities so that students get full support and information prior to their admission.
  • Claims Analyst - Insurance
  • EXL Services
  • From Dec-2016 to May-2018 - Noida
  • Honored to be the key representative to transition 2 different projects from UK to India. • Working as an only resource having the authorization to contact the clients of Direct line Group in relation to the insurance purchased and any information needed on a portfolio. • Directly involved in the revenues of the company and working on the money received and going out of the company (be it as an incoming check / wire / refund). • Projects transitioned include TPVE.
  • Master Analyst - Merchant Services
  • American Express India Pvt. Ltd.
  • From Aug-2013 to Nov-2016 - Gurugram
  • One of the member of the pilot team of successful project transitioning from UK to India location. Played a major role in the training and development of the project, preparing the major portion of the training material for the new hires. Helped the team in stabilizing the project and achieve goals. Worked for extended hours in the time of project needs, even on weekends to complete the pending project work. Helped peers understand the technicalities of the project and worked as an active Subject Matter Expert. Working with the management to develop and implement strategic plans, initiatives, and directions to achieve the better result out of team.
  • Master Analyst - Merchant Services
  • American Express India Pvt. Lts.
  • From Mar-2016 to Dec-2016 - Gurugram
  • One of the member of the pilot team of successful project transitioning from UK to India location. Played a major role in the training and development of the project, preparing the major portion of the training material for the new hires. Helped the team in stabilizing the project and achieve goals. Worked for extended hours in the time of project needs, even on weekends to complete the pending project work. Helped peers understand the technicalities of the project and worked as an active Subject Matter Expert. Working with the management to develop and implement strategic plans, initiatives, and directions to achieve the better result out of team.
  • Senior Associate - Middle East and International project
  • Info Edge India Pvt. Ltd. (Naukri.com)
  • From May-2012 to Aug-2013 - Noida
  • Helping Team with internal and external escalations. Participating on weekly and monthly meeting with other tracks. Leading problem resolution efforts and post-incident reviews

Awards and Achievements

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