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Shayanti Roy

Current

:

MIND Makeover

Past Domain Experience

:

Telecom

Location

:

KOLKATA

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Summary

Shayanti is a working professional for over 13 years, from Telecommunications and with a Hospitality backing, she has extensive hands on experience in Customer Service, Corporate Sales, Customer Retention, Complaint Management and Service Assurance. What Mind Makeover therefore brings to you is rich cross industry experience that blends superbly well with current industry trends and solutions that will elevate learning for organisations.

Qualification

  • BA in Economics, History, Travel and Tourism - Travel and Tourism
  • From Jul-2002 to Apr-2005
  • Bachelors in Economics, History, Travel and Tourism

Work Experience

  • Assistant Manager- Global Accounts - Telecom
  • Vodafone-Airtel-Intercall Global Conferencing
  • From Feb-2005 to May-2018 - Bangalore and Kolkata
  • Customer Experience- Account Management, Retention Management, Operations, New Business Development, Partner Account Management

Blogs/Website Link

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Awards and Achievements

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