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SHAINA MALHOTRA

Current

:

Remarkable Images

Location

:

DELHI SOUTH

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Summary

Combined with the passion for sales & service excellence, this certification on Image consultancy powers her the ability to train, coach and groom individuals not only in selling skills, but also in presenting themselves with professional finesse before discerning clients. Currently actively involved in conducting trainings and coaching sessions for both one on one session and for groups of individuals who are seeking to reach heights in all spheres of life. Strongly believes that Beauty is not about looks alone, instead its how one is and how they make others feel about themselves. Her training experience includes : >Conducting Sales Training Workshops. >Training Sales Trainers. >Doing trainings on Personal Effectiveness. >Training teams Pan India, on skills for holding meets and Workshops. >Training non-Rm's on Sales and Customer centricity. >Conducted sessions for Vintage Rm's, managing premium accounts on Corporate Impact and Enhanced Sales Techniques. >Coaching and Mentoring Team leaders across Call centers on Customer service and Sales skills. >Conducting trainings on Corporate Etiquette, Grooming, Team Building, Body Language & Importance of Grooming to employees in Real Estate, Telecom, Banking/Insurance, IT, Luxury, Manufacturing, Architecture, Publication industries. >Conducting one on one session for a number of clients on Grooming, Corporate Etiquettes, Body language, Presentation skills, Public Speaking & Personal style. >Empanelled as Faculty with Image Consulting Business Institute (ICBI), training aspiring Image consultants on Soft skills. >Doing Customer Centric workshops for senior bankers. Also upskilling them on Negotiation skills, Influencing skills & Conflict Management. >Conducting Enhanced Communication Skills for Senior Gm's and above. >Working with NGO and sharing knowledge on basic etiquette, Communication skills and grooming with Children and Acid attack survivors.

Qualification

  • Bcom (Delhi University)
  • DPS R.K.PURAM - From Aug-1994 to Apr-1993
  • Public Relations - Post graduation in Public Relations
  • Birla Vidya Niketan - From Jul-1996 to Aug-1997
  • Practitioner in Neuro Linguistic Programming
  • Wisdom Tree - From Nov-2015 to Nov-2015
  • Certification course in Image Consulting - Image and Soft Skills
  • ICBI (Counselle, USA affiliate). - From Oct-2012 to May-2013

Work Experience

  • Assistant Assistant Vice President
  • Citibank
  • From May-1996 to Dec-2011 - Delhi
  • Have over 15 years of award winning experience in managing Sales teams. Have also managed Pan-India teams that engaged with affluent customers, to acquire new loans, accounts, credit cards and investments. Also managed various roles in the call center of a MNC Banks BPO. Was the Sales Director for the Bank?s Pan-India Phone based Sales business and the Service Manager for Assets and Insurance Business.

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