Neha Verma

Current

:

Imageweaverz

Past Domain Experience

:

Customer Service, Customer Service (L&D), Sales & Marketing, Outbound Call Centre

Location

:

DELHI GURGAON

Contact Me

Summary

An MBA & a NABET accredited Train the Trainer & a certified Image Consultant from the Image Consulting Business Institute, India. Neha brings with her 16 years of rich professional experience in top global & Indian corporates such as Godrej-GE Appliances, Bharti Airtel, The Park Hotel & others. Neha has an exposure to working in an International market based out of Nairobi in Africa which gives her the rare insights into multinational working environments & critical success factors in today's fast changing business environment. Neha is multifaceted in her educational background as well ' An MBA in Marketing, an MA in Travel & Tourism from Delhi University & a post graduate in the German Language from Delhi University. She is currently the Director & Chief Image Consultant at Imageweaverz

Qualification

PG Diploma - GERMAN LANGUAGE
Delhi University - From Jun-1995 to Jun-1997

MA - TRAVEL & TOURISM
Delhi University - From Jun-1998 to May-2000

MBA - MARKETING
SMU - From Jan-2008 to Feb-2009

BA - HUMANITIES
Delhi University - From Jun-1994 to Jun-1997

Work Experience

CS Lead - Training
Bharti Airtel Ltd
From -0 to -0 - Nairobi

SENIOR MANAGER - Customer Service (L&D)
CENTUM LEARNING
From Feb-2011 to Jul-2012 - NAIROBI, AFRICA
? Leading a Team of 30+ CS Trainers and 6 CS Content Developers across 15 Countries PAN Africa ( Anglophone & Francophone ) for achieving 100% Task compliance on both Quality and Quantity from Clients & End users perspective. ? Designing & Comprehending the Clients requirement into workable solutions including Creating of training content, TTT, Certifications , Training deployment, results mapping followed by ongoing Quality and Audit check for PAN Africa Call center & other Customer Touch points.

TEAM LEADER - Outbound Call Centre
PACIFIC INTERNET INDIA PVT.LTD
From Jan-2000 to May-2001 - New Delhi
Joined the customer support department of Pacific Internet India Pvt. Ltd., New Delhi, a 100% subsidiary of Pacific Internet, Singapore?s leading Internet Services? Provider. I was heading the department with a team of five agents. The position reported to GM ? Customer Services based at Mumbai.

Sales Officer - Sales & Marketing
Godrej-GE Appliances
From Apr-1998 to Dec-1999 - New Delhi

Front Office executive - Customer Service
The Park Hotel
From Aug-1997 to Mar-1998 - New Delhi

Blogs/Website Link

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Neha Verma

Summary

Qualification

Work Experience

Blogs/Website Link

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