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Aditi Khanna



Image Stilista

Past Domain Experience


Airlines Solutions, Aviation




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She grew up being part of Indian family set-up which involved extensive movement and relocation across length and breadth of the country, coupled with global exposure. This exposure enabled in her a very diverse and liberal mindset while ensuring an understanding of differences in cultures, their nuances and asks in people dominated work & personal spaces. This unique mix of understanding of cultural diversities, end client orientation, plethora of practical exposures and training's enhanced her natural inclinations of making 'lives' better is clearly a 'game changer' ! An experience which significantly stands out and is key to her being is her work tenure with two of the leading airlines in India ' Jet Airways and KingFisher Airlines. Having worked close to 10 years in these airlines, she started in Jet Airways in Customer centric profile & gradually grew up the ladder. She left Kingfisher Airline in its prime as Guest Services Manager & Technical/Soft-skill Trainer. This exposure was instrumental in ensuring to be and to understand the practical importance of being well groomed all times, whilst ensuring heightened soft skills and customer service becoming an ingrained part of her personality. Thereafter, Image Consulting and being a soft skills trainer was a natural progression supporting her passion, to make a difference on day to day basis to lives of people. A passion to ensure 'the much needed panache to individual success stories' ensuring they cover the key elements of 'last mile' to the top. With the above experience and mindset , she rightly chose to leverage her overall being by picking Image Consulting as career of choice, thereby bringing life to theory! She is a certified Image Consultant, Chapter President-Bangalore for IMPA, and has already conducted both corporate and individual sessions in different industries.


  • Masters in Sociology - Sociology
  • Annamalai University - From Jun-1999 to Dec-2001
  • Bachelors of Arts, Sociology( Honors) - Sociology
  • Delhi University - From Jun-1996 to Jun-1999

Work Experience

  • Senior Customer Service - Aviation
  • Jet Airways Pvt. Ltd
  • From Dec-1999 to Jul-2005 - New Delhi
  • Extensive interaction with passengers including VIPs &CIP's; Providing passengers with assistance on ticketing, check-ins, customer issues, flight closing, boarding, reconciliation & receiving. Leading & controlling operations teams
  • Manager Guest Services - Aviation
  • Kingfisher Airliness
  • From Jul-2005 to Dec-2008 - Bangalore
  • Leading Operations team of close to 100 team members at any given point to ensure seamless on ground flight operations for the airlines while ensuring stiff standards and legal/statutory compliance as stipulated by airline, law and DGCA  Maintenance of service standards, managing check-in counters & reservations  Handling delayed aircrafts, customer queries/complaints;  Imparting critical training on the new reservation system: Sabre; and grooming.  Interacting, meeting and assisting all VIPs and CIPs
  • Business Analyst - Airlines Solutions
  • Sabre Holdings
  • From May-2010 to Feb-2011 - Bangalore
  • Analysis of self service check-in (mobile, kiosk, web, configuration engine, roving agent) for a whole spectrum of airlines.  Testing, writing manuals aimed at converting business requirements into functional requirements document  Training on check-in & reservation. extensive interaction with the development team to ensure that the developed system matches the client requirements  Ensuring that the projects conform to Agile Methodology
  • Manager eBusiness - Aviation
  • Kingfisher Airliness
  • From Jun-2011 to Sep-2011 - Bangalore
  • A short stint in technology space in airlines field, I was part of the team handling the information technology department at Kingfisher. On a day to day basis I was involved in ensuring business requirements are articulated to convert to feasible and supportive technological architectures

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